COMPARE CAR RENTAL COMPANIES. BOOK NOW, PAY ON PICKUP SAME POINTS, SAME PRICE 

Terms And Conditions

FAQs

Will I get all my points?
Yes you will get all the points that you would earn if you used the websites of our rent a car partners Thrifty, Europcar, Hertz, Avis and Budget. Add your frequent flyer number and other reward program details into the Travel Profile that is created when you first book and we will automatically pass your numbers onto the car rental companies for any "active" and future bookings, otherwise present your number on pick up.

How do I add a baby seat?
Baby/child/booster seats are options on the third (and final) step of the booking process. Availability and costs are displayed. Many car hire companies do not carry rear facing infant/baby seats (for under 8kg babies). All others are forward facing for tots 8-18kg. Booster seats are sometimes unavailable so it may be necessary to choose another provider if you need one and cannot BYO.

Are the prices the same as Avis, Hertz etc etc?
Yes. When you use our booking form, the price that shows is the exact price that you will see on any of our rental car partner sites at that exact time. We don't add a cent (see our price guarantee).

When do I pay?
You pay the car rental company on collecting your vehicle. We do not collect payment or credit card details, instead we automatically submit your details to the car rental company when you make a booking using our easy 3 step process.

What about insurance/excess reduction?
Car rental insurance is confusing! If you wish to reduce your excess we encourage you to do that upon picking up the car. However we do provide an insurance guide to help you navigate the price breakdown of rental cars for each supplier. 

How does the price guarantee work?
When you do a search we receive a live price list from the websites of our car rental partners (Thrifty, Europcar, Hertz, Avis, Budget). The prices we show are exactly the same. If we're wrong please refer to our full price guarantee to be eligible.

What are the taxes, surcharges, airport fees etc?
Prices we display are direct from our partner websites. Their fees include * Airport pick up fees of up to 20% extra per day. The names and rates for these differ by company and location. Sydney Airport is the most "taxed" airport (19-20% per day). It's an exorbitant fee, we recommend getting a cab as it only applies to airport pick ups not drop offs. * One way rental fees (on the East Coast these are rare though e.g. Melbourne to Sydney there is no one way fee). * Rego Fees. * "Admin" Fees (these aren't ours of course). * GST.

How do I add a GPS?
In the third step of the booking form you can add a GPS. Prices are taken straight from our car hire partner sites. Expect to pay $8-$10/day. It may be better to BYO.

Do I have to be over 21 or 25?
An underage surcharge of between 7%-10% per day applies for 21-25 year olds, depending on the rental company. Cars are not available to Under 21's. We would recommend that an older driver book and drive.

These terms form the basis upon which you may use this website www.CarRental.com.au. The parties to these terms are We Love Car Rentals Pty Ltd ACN 135 646 089 of 9/37 Nicholson Street, Balmain East, NSW, Australia ("us", "we", and "our"); and an end user, anyone who uses our site ("you"). These terms of use apply to www.carrental.com.au, and any other of our websites (collectively referred to as "CarRental.com.au" or the "site"). 


CarRental.com.au is a website providing a comparison engine for car rentals ("permitted purpose"). In consideration for providing you with a licence to use the site, you agree to only use the site in accordance with these terms.


We grant you a personal licence to use the site. Your licence is made up of this document, our privacy policy and any other policy that we may publish on the site from time to time. You must only use the site strictly on the terms of your licence, and only for the permitted purpose. A condition of this licence is that we may contact you by email for the purposes outlined in our privacy policy. Our advertisers, affiliates, and other users of the site may send you email for matters relating to the "permitted purpose".


It is your responsibility to ensure that information you provide is true and correct and up to date and you comply with all applicable laws and the terms of this licence. It is solely your responsibility to ensure that the item you book, purchase or reserve is suitable for your intended purpose and you consent to us handling your personal information in accordance with our privacy policy. You also warrant that you are authorised to use any payment instrument through which you make a purchase or reservation, that the delivery address specified in your purchase with our advertisers and affiliates is correct and that you have not relied upon any representation given by us. You release us from any claim arising from the sale of goods.


We may provide you with links to external websites from the site, where you acknowledge that we do not endorse or recommend such website and such websites do not form part of our website. We do not warrant that any information contained in such website is true and correct and that these external websites do not contain viruses, trojans and other malware.


You must not use the site (or any software provided on or from the site) to abuse, menace, harass, intimidate or stalk anyone, break the law or allow another person to break the law, damage property including intellectual property, injure anyone, mislead or deceive anyone including through the creation of 'spoof' websites, facilitate the commission of a tort, or breach of contract, allow for the misuse of anyone's confidential information, misuse or allow for the misuse of anyone's personal information, sensitive information or health information, as defined by the Privacy Act 1988, facilitate or engage in any act or omission which is in contravention of the laws regarding Spam including the Spam Act 2003, interfere with someone else's computer without their permission, allow a minor to view or access material which is inappropriate (or not classified for minors) for minors including pornography, send or distribute any virus, worm, trojan or other malicious code, send alter or create an electronic message (including spoofing) to conceal the true identity of the person from whom it originates, interfere with the proper operation of a website, blog, newsgroup, forum or chatroom, use a remote system (such as a mail server or proxy server), without the authorisation of the owner of it, for the transmission of data, operate a service such as a mail server or proxy server, without proper controls to prevent the use of the service by unauthorised third parties for the transmission of data, control or contribute to a Denial of Service attack, send, display or publish material which is obscene, offensive, defamatory or potentially defamatory, would contravene anyone's intellectual property rights, is likely to incite sexual, religious or racial hatred, violence, discrimination or vilification; and despite anything to the contrary you must not procure another person to do any of the things prohibited under these terms.


Any intellectual property created while using the site vests solely with the person who created it - but you grant us an unlimited, royalty free licence to use and display anything which you (with our consent) create or post on the site. You may not use any of our intellectual property (including our name, logo or content) without our prior written approval. You must notify us immediately if you become aware of any advertisement on our website which infringes the intellectual property rights of any third party.


You acknowledge that the persons who use the site are not employed by us, and are not our agents, partners, joint venturers or authorised representatives - they are independent and that we do not endorse or warrant the content of any advertisements, reviews or other content on the site. Any agreement (other than these terms) you enter into with a seller is directly between you and the seller and is not with us. To the extent permitted by law we do not warrant that the content of the site is current or error free and we are not a party to any agreement for the sale of goods on the site. The site is only to be used as a guide and is not to be relied upon as advice about prevailing market rates of goods. You must accept use of the site from us subject to these acknowledgements, and none of them constitutes a defect in the site.


You release us from all losses and claims in respect of, or out of, such matters you acknowledge or their consequences. Except for any express warranties in these terms and, to the extent permitted by law, we disclaim all express and implied warranties in relation to the site and anything on it (or promoted on it). In the case of any breach of these terms (or any other part of the licence to use the site), or any negligence for which we are responsible, or breach of a condition or warranty that legislation prohibits us from excluding (which condition or warranty shall accordingly be included), our liability to you will be limited, at our option, to AUD$100 or if the breach or negligence relates to goods -


  • replacement of any goods involved or the supply of equivalent goods;
  • the repair of such goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired; and

- if the breach relates to services -
- supplying of the services again; and
- the payment of the cost (for the period of the breach) of having the services supplied again.


In no circumstances are we liable for any indirect, secondary or consequential loss or loss of income, loss of profit, or loss of bargain that you or anyone else may suffer.


We may deal with your personal information in accordance with our privacy policy as amended from time to time. We may use your personal information for promotional and marketing purposes until you request to opt out of receiving such information. You also consent to us sending you email to advise you of changes to the site or to market the site or our services to you. Where you obtain personal information through the use of the site, you must destroy that personal information within a reasonable time after you have used it for a purpose permitted by these terms.


We may terminate or suspend your licence to use the site at anytime where you breach these terms or for any other reason we deem appropriate. In addition to any other right of termination we may terminate your licence to use our site at anytime where we wish to discontinue our site or redevelop our site.


Either party may give notice by fax, to a publicly available email or mail to our registered company address. A notice is deemed to be served if it is mailed: before noon on the second business day after posting, if it is emailed during business hours upon the email leaving the sender's mail server, and if outside business hours 9am on the next business day. If by fax, upon the delivery of a successful transmission report by the sender's fax, but if outside of business hours, at 9am on the next business day. Any notice that is given must be in the English language.


If any provision in this agreement is unlawful or inconsistent with any law, then to the extent of the unlawful nature or inconsistency, that provision may be severed from without affecting the remainder of the agreement.


This agreement and any contract arising under it is governed exclusively by the law of NSW, Australia. Any legal proceedings relating to them can only be taken in courts with jurisdiction in NSW, Australia.


No right under these terms can be waived except by notice in writing signed by the party waiving it. If a party overlooks a breach by the other party on one or more occasions, it is not taken to have agreed to any future breach.


A reference to the singular includes the plural and vice versa. Where one thing is said to include one or more other things, it is not limited to those other things. There is no significance in the use of gender-specific language. A "person" includes any entity which can sue and be sued. A "person" includes any legal successor to or representative of that person. A reference to a law includes any amendment or replacement of that law.