FAQs

How do I add a baby seat or GPS?: Baby/child/booster seats and GPS are options on the third (and final) step of the booking process. Availability and costs are displayed. It might be cheaper to bring your own seats or GPS units as the charges are north of $9 a day for each.
How do I cancel?: Sign in at the top right corner of your screen using your password (you may already be logged in). Passwords are created when you first book with us so it may be in your inbox or you can get a reissue using the "Can't Access Account" link. Once in your account click on the cancel button for the appropriate booking.
How do I modify/make changes: As prices change every few hours you risk losing a good deal so what to do depends on what you need to change/modify.To change pickup or dropoff times by +30 minutes or change locations or car choice, create a new booking and cancel the old one.To add GPS and child seats to an existing booking it's best to call the provider: Avis is 136 333; Budget 1300 362 848; Hertz 13 30 39; Thrifty 1300 367 227; Europcar 1300 13 13 902.
What about insurance/excess reduction?: There are three options: (1) We offer Comprehensive Travel Insurance with Excess Reduction from QBE. This is $10-$22 cheaper per day than the suppliers cover. The cost saving and the price is shown after you choose a vehicle. The cover amount is up to $3000 (beyond that you don't pay anything if the standard liability per (1) above is $3000. If it is more than $3000 you can top up your cover). Excess payable to QBE if there is damage is only $50, they will pay all other costs. If you take this option you do not need the excess reduction offered by the suppliers at the depot.(2) Take the rental company's excess reduction which costs approx. $27-$35 per day (plus airport pickup fees of 10%-25%, depending on the airport surcharge). Excess payable in the event of damage will be $0 to $330 depending on the supplier.(3) Do nothing and for any damage you will be liable for up to $3000 or so, depending on what the "standard" liability/insurance is from the rental company.
Are the prices the same as Avis, Hertz etc etc?: Ours are generally better. Our coupons are exclusive so they give you the opportunity to save up to $100 or so, depnding on the offer and the supplier. Our Europcar prices are up to 5% cheaper than Europcar.com.au. And our Redspot $0 excess reduction price is a speial offer for our users, it includes free tolls among other things. Please note that we don't add a booking fee, you pay the shown price on pickup.
When do I pay?: You pay the car rental company on collecting your vehicle. We do not collect payment or credit card details, instead we automatically submit your details to the car rental company when you make a booking using our easy 3 step process.
What are the taxes, surcharges, airport fees etc?: Prices we display are direct from our partner websites. Their fees include:Airport pick up fees of up to 22% extra per day. The names and rates for these differ by company and location. Sydney Airport is the most "taxed" airport (19-20% per day). It's an exorbitant fee, we recommend getting a cab as it only applies to airport pick ups not drop offs.One way rental fees (on the East Coast these are rare though e.g. Melbourne to Sydney there is no one way fee). Others incl vehicle registration Fees, "Admin" Fees (these aren't ours of course) GST.
Will I get all my points?: Yes you will get all the points that you would earn by booking directly with Thrifty, Europcar, Hertz, Avis and Budget. We show the earnable (is that a word?) points on step 2. Add your frequent flyer number into the Travel Profile after you complete your booking.
Do I have to be over 21 or 25?: An underage surcharge will be applied over the counter for drivers between 21 and 24/25 (see below). All prices shown are estimates and exclude GST: Hertz $30.25 p.d. (21-25 year old drivers), Budget $16.50 p.d. (21-25), Avis $28.50 (21-24), Thrifty $22 (21-24), Redspot $16.50 (21-25).

This document explains how we collect, use and disclose your personal information in connection with our car rental services. In this document when we use the term "we" or "us" it is a reference to We Love Car Rentals Pty Ltd Australian Company Number (ACN) 135 646 089. We may amend this policy from time to time, to make sure that it is accurate and up to date.

How do we collect your personal information?
1.1. Generally, the only personal information we collect about you is that which you choose to tell us, or the personal information which we obtain from others.
1.2. We may also collect information from a friend or someone who refers our services to you, or through your use of our website.
What personal information do we collect?
2.1. We collect personal information which we consider relevant in providing and promoting our services to you, and operating our website.
2.2. The type of information we collect includes, your name, address, telephone number, your computer's IP address and information provided at the time of booking and information provided from within your "My Account" section.
How do we use the information we collect?
3.1. We use your personal information to provide and promote services to you.
3.2. We may also use your personal information to maintain and develop our business systems including other websites we operate, to provide customer service, for traffic analysis, for billing purposes and to comply with the law.
3.3. If you do not provide us with all or part of the personal information we require, it may prevent us from carrying out the things we have stated in clause
3.4. If you receive promotional material you may choose to "opt out" of receiving this information.
3.5 We use your personal information for booking reminders

Do we disclose your personal information?
4.1. We will not sell your personal information without your consent, unless we sell our business.
4.2. We may choose to disclose your personal information to our contractors, our agents, our suppliers, government authorities and any other party who may assist us in providing services to you, or in promoting or marketing our services to you, or any party who purchases or seeks to purchase our business (or any part of it including a website).
4.3. We may disclose your personal information to our contractors and suppliers who may be located outside of Australia where we do we will do so in accordance with the Privacy Act 1988 (Cth).
How do we use cookies?
5.1. We use cookies to track your internet browsers behaviour, and also to store your favourite settings on our website.
5.2. A cookie is a small file we store on your computer which holds the information we outlined in clause
5.3. Every time you visit our site we can view this information.
How do we safeguard your personal information?
6.1. We store your information in electronic form.
6.2. We take all reasonable precautions to protect these records from misuse or unauthorised access by using physical, electronic and procedural safeguards.
6.3. It is our practice to destroy, delete or de-identify your personal information when it is no longer needed.
How can you access information and ensure its accuracy?
7.1. When you provide us with personal information (or other third parties) provide us with personal information, we assume that it is correct unless you tell us otherwise.
7.2. Unless we know that personal information is incorrect, we cannot correct it. You can assist us, by telling us when the information we hold has changed and is no longer accurate.
7.3. If you wish to access the personal information we hold about you, you can do so by making a request to us using the contact us form.

We welcome any questions or comments and invite you to contact us.

Privacy Policy

FAQs