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Common Questions

How do I add a baby seat or GPS?

Baby/child/booster seats and GPS are options on the third (and final) step of the booking process. Availability and costs are displayed. It might be cheaper to bring your own seats or GPS units as the charges are north of $9 a day for each.



How do I cancel?

Sign in at the top right corner of your screen using your password (you may already be logged in). Passwords are created when you first book with us so it may be in your inbox or you can get a reissue using the "Can't Access Account" link. Once in your account click on the cancel button for the appropriate booking.



How do I modify/make changes

As prices change every few hours you risk losing a good deal so what to do depends on what you need to change/modify.

To change pickup or dropoff times by +30 minutes or change locations or car choice, create a new booking and cancel the old one.

To add GPS and child seats to an existing booking it's best to call the provider: Avis is 136 333; Budget 1300 362 848; Hertz 13 30 39; Thrifty 1300 367 227; Europcar 1300 13 13 902.



Are the prices the same as Avis, Hertz etc etc?

Yes. When you use our booking form, the price that shows is the exact price that you will see on any of our rental car partner sites at that exact time. We don't add a booking fee.



When do I pay?

You pay the car rental company on collecting your vehicle. We do not collect payment or credit card details, instead we automatically submit your details to the car rental company when you make a booking using our easy 3 step process.



What about insurance/excess reduction?

Car rental insurance is confusing! If you wish to reduce your excess we encourage you to do that upon picking up the car. However we do provide an insurance guide to help you navigate the price breakdown of rental cars for each supplier. You can access the guide for each company once you've entered your pickup/dropoff details in the car rental booking form. There are third party websites where you can make a car insurance comparison.



What are the taxes, surcharges, airport fees etc?

Prices we display are direct from our partner websites. Their fees include:

  • Airport pick up fees of up to 22% extra per day. The names and rates for these differ by company and location. Sydney Airport is the most "taxed" airport (19-20% per day). It's an exorbitant fee, we recommend getting a cab as it only applies to airport pick ups not drop offs.
  • One way rental fees (on the East Coast these are rare though e.g. Melbourne to Sydney there is no one way fee).
  • Others incl vehicle registration Fees, "Admin" Fees (these aren't ours of course)
  • GST


Will I get all my points?

Yes you will get all the points that you would earn by booking directly with Thrifty, Europcar, Hertz, Avis and Budget. We show the earnable (is that a word?) points on step 2. Add your frequent flyer number into the Travel Profile after you complete your booking.



Do I have to be over 21 or 25?

An underage surcharge of between 7%-10% per day applies for 21-25 year olds, depending on the rental company. Cars are not available to Under 21's. We would recommend that an older driver book and drive.